đŸŸ Frequently Asked Questions (FAQs)

Welcome to The Wild Paw — where adventure begins on four paws.

1. Where do you ship from and how long does shipping take?

At The Wild Paw, we’re thrilled to bring adventure to explorers all around the globe!
We process orders within 1–3 business days.

  • US orders typically arrive within 6–10 business days.

  • Canada & Mexico: 7–15 business days
  • Europe: 7–15 business days
  • Australia: 7–12 business days

You’ll receive a tracking number via email once your order is shipped.

2. Do you ship internationally?

Yes! We proudly ship worldwide so dogs everywhere can enjoy our outdoor gear.
Delivery times may vary based on your region, but our team ensures every order reaches you as soon as possible.

3. What is your return and exchange policy?

We offer a 30-day return period from the date of delivery.
You can choose between refund, exchange, or store credit — whatever suits you best.

Please make sure your item is unworn and in its original packaging.
For full details, visit our Returns & Exchanges policy page.

4. How can I choose the right size for my dog?

Your dog’s comfort is our top priority.

To find the perfect fit, measure your dog accurately using our detailed measuring guide. Each product page includes a Fit Assistant tailored to specific size charts, as sizing can vary between products.

If you need help, our team is happy to assist — just contact us before placing your order.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking email with your parcel’s details.
You can track your package anytime using your tracking link or through our Order Tracking page on the website.

6. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery.

If you need to cancel or make any changes, you can submit a cancellation request directly through your order page within 2 hours of placing your order.

After 2 hours, the order may already be in processing or shipped, so cancellations and modifications are no longer guaranteed.
Please double-check your shipping details and selected items before completing your purchase.

7. What makes The Wild Paw different from other brands?

We’re not just a pet brand — we’re a movement.
Our products are designed for dogs who love the outdoors and owners who believe adventure is better when shared.
Every piece is made for comfort, durability, and exploration, tested in real outdoor conditions.

8. Do you collaborate with influencers or explorers?

Yes! We love partnering with dog lovers who share our outdoor spirit.
If you and your dog are passionate about adventures, reach out through our Collaborations page or send us a message on Instagram @thewiildpaw

9. How can I contact The Wild Paw?

You can reach our support team via our Contact Us page or by emailing contact@thewildpaw.co.
Please allow up to 24 hours for a response — we’ll get back to you as soon as possible.

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