Shipping policy
Shipping Policy
At The Wild Paw, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us — we are here to help.
1. Where We Ship
We currently ship to the following countries:
Americas United States, Canada, Mexico
Oceania Australia, New Zealand
Europe Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland
2. Handling Time
Orders are processed within 1–3 working days. If you place an order after 5:00 PM (GMT-05:00) Eastern Standard Time (New York), we will process it on the next business day. Please note that orders are not processed on weekends or public holidays.
3. Delivery Time frames:
- Shipping within the United States
Standard orders: The estimated delivery time is 7–10 business days.
4. Shipping Costs:
- Orders from $0.00 to $29.99 - $4.99
- Orders $30.00 and up - Free
5. Shipping Carriers:
We use multiple shipping carriers, including USPS, Gofo Express, and UPS to ensure reliable delivery.
6. Tracking Your Order:
Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.
7. Contact Us:
If you have any questions about your shipping or order, just reach out to us at contact@thewildpaw.co. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.